Our refund and returns policy only covers products affected by manufacturing defect, transit damage or handling error. Please contact us through phone or email within 7 days after receiving your product if you think it is eligible for return/refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send the return without contacting us first, also make sure to include your order details when contacting us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. (Usually displayed in Uncleared Balance)
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
To return your product, you should mail your product to: Cloud Dzigns, Poonthoppu, Alappuzha, Kerala – 688006, 99471 35468
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.